Terms of service

We restore curbside mailboxes. A Mailbox Refresh cleans and repaints the mailbox and post in black, repaints the red flag, and polishes the existing brass house numbers and knobs. We do not install new numbers, and we do not offer other services through this site.

We work at the curb only. We do not enter your home, garage, or fenced yard, and no one needs to be home. If your mailbox sits inside a gated community, you agree to give us the gate or community code at booking so the crew can reach it.

The price you pay is the price shown at checkout for the services you selected, computed from our price list for the date and address you booked. The neighborhood price applies only when your address is inside the promotion’s boundary and your preferred date is one of its dates; any other date is standard price. Later changes to our price list do not change a booking already made.

You pay in full at booking through Stripe, our payment processor. We never see or store your card details. No sales tax is charged at this time; if that changes, tax will be shown before you pay.

When you book, you pick a preferred date. Your booking carries a target window of two days either side of it, kept inside the month of the promotion when you booked at the neighborhood price. The window is a target, not a promise.

When several neighbors on the same street book, we do the whole street in one visit. That visit may fall outside your window. The one date commitment we make is the month: a booking at the neighborhood price is completed within the promotion’s month, and a standard booking within the month of your preferred date, unless weather or safety forces a change (see below).

We message you by email the day before we come. That message is the first time we name a single day. We do not book time slots; the crew works its route in its own order during the day.

Once we’ve done the work, the booking is complete. It can’t be cancelled or rescheduled, and there’s no refund, even if your preferred date hasn’t come yet. Because we sometimes come before your preferred date (see above), this can happen earlier than you expect. For example, if you picked October 15 and we came on October 10, your booking was complete on October 10. If something is wrong with the work itself, the HOA compliance and property sections below still apply.

Before we’ve done the work:

• 24 hours or more before your preferred date: reschedule or cancel for free. A cancellation is refunded in full.
• Inside 24 hours of your preferred date: you can reschedule for free, or cancel and receive a refund minus a $25 late cancellation fee. Moving the date inside those 24 hours doesn’t avoid the fee: if you cancel afterwards, the $25 late cancellation fee still applies.
• Moving between a date at the neighborhood price and a standard date: another date in the same promotion keeps the same price if it has room. Moving to a standard date costs the difference, and moving from a standard date to a date at the neighborhood price that you are eligible for refunds the difference.
• If we reschedule: weather, safety, or crew availability can force us to move your visit. Our reschedules are always free and never change your price. If the new date does not work, you can cancel for a full refund.

Refunds go back through Stripe to the card you paid with, usually within five to ten business days depending on your bank. To change or cancel, use the link in your confirmation email, reply to it, or find your booking.

If you tick “Come back next [month] and charge this card” when you pay, you authorize Mailbox Spa, LLC to save the card you pay with and charge it once, for the amount shown when you booked, 7 days before the visit we schedule the following year, in the same month as this one. We email you the day about a month before. You can change the day or cancel at no charge until the card is charged, using the link in your emails or your account.

If the charge fails, we email you an invoice instead — the visit is kept for you to pay it. Once charged, the visit is an ordinary booking and these terms’ cancellation and refund rules apply to it. We never use the saved card for anything else.

Our work is meant to satisfy the usual HOA mailbox standards in our service area: a black box and post, a red flag, and legible house numbers. If your HOA flags anything about our work after we finish, we fix it at no charge. This applies to the work we did, not to parts of the mailbox or post we were not booked to touch.

You confirm that you own the property or are authorized to have the mailbox at that address serviced. We treat the mailbox and post as your property and the curb area as our workspace for the visit. Fresh paint needs time to cure; please leave the box alone until the day after we come.

If we damage your property while working, tell us within seven days and we will make it right. We are not responsible for pre-existing damage, rust-through, rot, or a post that cannot be reset without replacement, and we will tell you if we find any of those before we go further.

We photograph the mailbox before and after the work to document the job. We use those photos in marketing only if you checked the photo consent box at booking. You can withdraw that consent at any time by emailing us, and we will stop using the photos going forward.

We email you a confirmation, a day-before notice, and a notice if your date changes. Reply STOP to any text from us to stop texts; you will still get email. Message and data rates may apply.

Our full messaging terms, including how to get help and how to opt out, are in our SMS terms.

These terms are governed by the laws of the Commonwealth of Virginia. Any dispute will be handled in the state or federal courts located in Virginia. If part of these terms cannot be enforced, the rest still applies. We may update these terms; the version shown when you book is the one that applies to that booking.

Mailbox Spa, LLC
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