Questions, answered plainly.
Everything a neighbor has asked us before booking. If yours isn’t here, type your address and the price and open dates answer most of the rest.
- If your HOA flags it, we fix it free.
Do I need to be home?
No. We work at the curb. We message you the day before we come, and there is nothing to do on the day.
What does a Mailbox Refresh include?
We clean and repaint the mailbox, post and flag, and polish the brass numbers and knobs. It’s done in one visit.
Why is it cheaper when you’re in my neighborhood?
Because we’re already there. We work one neighborhood at a time, usually for a whole month, street by street. Every address inside that neighborhood’s boundary gets the lower price on any of those dates: $199 for a Mailbox Refresh. No promo code needed, the price applies automatically from your address.
Can I book a different date?
Yes. Any other open date is available at the standard price: $250 for a Mailbox Refresh.
My address is just outside the boundary. Do I still get the lower price?
No. The lower price follows the boundary, so an address just outside it books at the standard price, $250, on any open date.
When will you come?
Your mailbox is done in the month you book. Pick a date and we’ll aim for it, give or take a couple of days. You’ll hear from us the day before we come.
What if I need to reschedule?
Reschedule free, even inside 24 hours of your preferred date. Weather reschedules are always free.
What if it rains?
We move the visit. A weather reschedule is always free and never changes your price, and we message you with the new day.
What if my HOA still isn’t satisfied?
If your HOA flags it, we fix it free.
Is there sales tax?
No. The price you see is the price you pay: no sales tax and no travel fee.
How do I pay?
Online, in full, when you book. Payment goes through Stripe, we never see your card. Your receipt comes by email.
Where do you work?
Loudoun and Fairfax counties, including Ashburn, Brambleton, and Leesburg.
Can you do a whole community at once?
Yes. A board or property manager sends us the streets and a rough count, and we quote the community in writing before anything is scheduled. The association can take one invoice, or every house can pay online for itself. The page for boards has the rest.
How do I reach you?
By email, at [email protected]. We don’t publish a phone number and there is no contact form — one inbox is the whole of it.
Boards and property managers: community mailboxes and lamp posts. Everything else: how to reach us.