SMS terms and conditions

If you opt in, we text you about a mailbox service you booked with us. There are three kinds of message:

• A confirmation when you book, with the target window for your visit.
• A reminder the day before we come, naming the day.
• A notice if your date changes, whether you moved it or we did.

We do not send marketing or promotional messages through this program, and we do not send anything after the job is done. Every message is about a booking you made.

You opt in by entering your mobile number and checking the text message consent box — either on the booking form at mailboxspa.com, or, if you have an account, on your profile page when you add or change your number. The box is the same one in both places and is not checked by default. Giving us your mobile number and agreeing to texts is optional and is not a condition of booking or of buying any service.

The first text you get is your booking confirmation, and it repeats how to stop and how to get help. We do not send a separate sign-up message.

Message frequency varies. It depends on your booking, usually two or three messages around a single visit, and none between visits.

Message and data rates may apply. Those charges come from your mobile carrier, not from us. Check your plan for details.

Reply STOP to any message from us to cancel. You get one message confirming that you are unsubscribed, and we stop texting that number.

You are not limited to that method. You can also opt out by replying with any clear request to stop, or by emailing us at hello@mailboxspa.com. We honor the request as soon as practicable, and no later than 10 business days after we receive it.

Opting out of texts does not cancel your booking. We keep contacting you by email about your scheduled service, including the notice the day before we come.

Changed your mind? Reply START to any message from us and we will text you about your booking again. YES and UNSTOP work the same way. You can also just tick the box again the next time you book.

Texting START is the only way to turn texts back on for a number that opted out. We will not do it for you on the strength of a box ticked on a later booking, because a booking form cannot prove the number belongs to the person filling it in.

Reply HELP to any message for help, or email us at hello@mailboxspa.com. Email is our only support channel.

You must be the account holder or an authorized user of the mobile number you give us. The number must be a U.S. mobile number that can receive text messages.

This program is available on most major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed.

We handle your information as described in our privacy policy. We do not share mobile information or text message opt-in consent with third parties or affiliates for marketing or promotional purposes.

When you check the consent box we keep a record of it: the wording you were shown, the date and time, the page you were on, your network address, and your browser. That record is what proves consent was given.

We may update these terms. Changes take effect when posted, and the effective date above is revised.

Mailbox Spa, LLC
hello@mailboxspa.com

See also our terms of service.